FlexiPay
Frequently Asked Questions
1. What is FlexiPay?
FlexiPay is a simple way to plan ahead for your home heating oil. You choose an amount to set aside each month, and your balance builds up to use against future oil orders.
2. How do I sign up for FlexiPay?
You can sign up online in just a few minutes. Create your account, choose your monthly amount, and select the date each month that suits you.Then you can start building up credit ahead of your next order.
3. How does FlexiPay work?
Each month, your chosen amount is added to your FlexiPay balance. When you order heating oil, the balance on your account can be used towards the cost of your delivery at the checkout.
4. Do I need to pay anything upfront?
No, you simply build up your balance each month through your online account.
5. Can I change my monthly amount or payment date?
Yes. You can log in to your account at any time to update your monthly amount, change your payment date, or update your details. The minmum monthly payment is €50.
6. Can I see my account balance?
Yes. You can log in to your account anytime to view your current balance and track how much you’ve built up for future orders.
7. What happens if I stop using FlexiPay?
You can pause your FlexiPay payment at any time by accessing your online account. Any remaining balance on your account can be used against future orders or refunded.
8. Can I get a refund of my balance?
Yes. If you have built up credit on your FlexiPay account and would like a refund, you can request a refund in your online account. This will then be processed and issued to the card used for payment within 3 – 5 working days.
9. Is there a contract or minimum term?
 No. FlexiPay is designed to be flexible. You can update your plan or stop using it at any time. Otherwise, it will continue on a rolling monthly basis.
10. What happens if a monthly payment fails?
If a payment doesn’t go through, we’ll notify you and you can update your card details or make a payment through your account.
11. Can I switch from Budget Plan to FlexiPay?
Yes, budget plan customers can switch to FlexiPay through their My Account portal. Please note your budget plan balance must be cleared before switching to FlexiPay.
12. Can I sign up on the phone or at my local depot?
FlexiPay is only available through your online My account portal at home.certaireland.ie If you have any outstanding questions, you can contact our domestic sales team at 0818 550 550 and our team will be happy to assist you.