Frequently Asked Questions - CERTA Ireland

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Frequently Asked Questions

Find answers to our most frequently asked questions about home heating oil, home heating oil deliveries and more…

If you can’t find an answer to your question in the table below, don’t hesitate to contact us.

Home Heating

Fuel

Lubricants

Commercial Fuels

Sustainability

Home Heating

What if I don’t see my area in counties listed in the quote box?

If you don’t see your County in the list of Counties displayed in the Quote Box it means unfortunately Certa Ireland do not deliver to your area

How do I order home heating oil from the website?

With our simple quote system, it is very easy to do. Select the County where you live and the quantity of kerosene or gas oil you need. A quote will appear in the quote box. You can change the volume as often as you like to see what effect it has on the price quoted. Click “Order Now” to go to the order screen. There you will find an order form for the amount of Certa Ireland Low Cost Home Heating Oil you selected in your quote. Simply complete each field as requested and you are on your way to receiving home heating oil at a great price and exceptional delivery from Certa Ireland Low Cost Home Heating Oil!

What to know about home heating oil and fuel oils?

Certa Ireland delivers Low Cost Home Heating Oil across the Irish East Coast with Campus Oil Authorised Distributors delivering in areas where we don’t deliver directly. With our competitive rates, you will be glad you ordered your home heating oil online with us.

Certa Ireland offers quality gas oil and kerosene oil at affordable prices and continually review heating oil cost changes to ensure we are offering the best possible prices to our online customers.

At Certa Ireland, when it comes to delivering heating oil whether for home, commercial or agriculture, we pride ourselves on our delivery service.

Does your business need fuel oil? Why not sign up and join our Commercial customer base.

Involved in the Agricultural trade? Certa Ireland supplies competitively priced agricultural fuel oils in Ireland and offer the cheapest quotes online. Learn more on our Agriculture page and sign up today.

Does the home heating oil price quoted include VAT?

The price quoted for Kerosene oil and Gas oil is inclusive of VAT at the appropriate rate.

How will I know if the home oil has been delivered?

Our driver will leave a delivery docket in your letter box about your heating oil tank refill.

Will I be contacted before my heating oil delivery?

When you complete your heating oil order details, you have an option to specify if you want to be contacted prior to the home heating oil delivery.

What if I don’t take the quantity of heating oil I order?

Our driver will only deliver what your tank will safely take. If the quantity delivered varies with the quantity ordered we will only charge you for the quantity delivered. Although the heating oil unit price may vary if the quantity delivered is less than the original ordered quantity. All deliveries are metered.

When will my home heating oil delivery be made?

We will make every effort to meet your request. Delivery for heating oil is normally within one to two working days but during our busy period and in cold weather conditions it may take longer. If you require an urgent delivery, please let us known in the special instruction section on the order entry screen.

How secure is my payment for home heating oil?

Certa Ireland operate the Realex Payment system to accept and authorize debit and credit card payments for heating oil.

All contact through to the website uses secure SSL type encryption and all credit card details are removed once processed.

We take great care to protect your information (especially your payment details) and use the most modern security technology to ensure your details are secure at all times throughout the process.

How can I pay for my home heating oil?

Certa Ireland accepts payment for home heating oil by Debit or Credit Card.

How much heating oil do I order?

Our minimum delivery is 300 litres. Most domestic oil tanks range in size from 900 Litres to 1,400 Litres. The capacity of your tank may be indicated by a sticker on the tank. Our drivers will not overfill your tank and you will only be charged for the quantity which you receive.The unit price may vary if the delivered quantity is less than the ordered quantity.

What type of heating oil do I use?

If you have ordered from us in the past and have not changed your boiler, we will know what type of heating oil you use. We supply two types of heating oil. They are:

Kerosene Oil

Kerosene oil has an orange based colour. It burns cleanly, economically and is used in most modern boiler systems. It can be used on indoor boilers. Kerosene oil is treated with anti freeze agents giving you a winter grade oil.

Gas Oil

Gas oil can only be used for heating systems with an out door burner. Gas Oil is used as home heating oil in a lot of older house burners. It is green in colour and can also be referred to as Marked Gas Oil. It can be used to run generators, fridge units on trucks, off road machinery and construction machinery. There may be a sticker on your tank indicating the product used. If you have a ticket from a previous delivery the product will be indicated there.

If you are still unsure, let us know on the “Special Instructions” when ordering and our driver will check before delivery is made.

Fuel

Can I pay in cash?

Yes, you can pay using cash. All forecourts are fitted with at least one payment terminal that will accept cash. Please note however, payment terminals can only give a credit note in lieu of change. If customers are using cash, we suggest they use exact notes where possible.

Credit notes can be used to pay for petrol and for diesel and they do not expire.

Can I pay by card?

Yes, you can pay using all major bank cards. Its important to point out that you’ll be asked to select an amount before you fill up your vehicle. This is a requirement by the banks to ensure enough funds are available in your account to complete the transaction. If you fill up by less than the amount you selected, you’ll only be charged the amount you filled up by. There may however be a time lag between when the bank places a temporary pre-authorization lien on your account and after you fill up. Most banks release the lien within minutes, but we have had situations wherebanks are taking a few days to release the holds. It is important to point out however customers are only ever charged for what they fill up by.

What makes Certa different?

We’re Ireland’s first network of ultra-convenient unmanned fuel stations. We deliver a quicker more seamless experience, by allowing you to simply fill up and go.

What are your opening hours?

All forecourts are open 24/7, 365 days a year.

Where are you located?

Our location finder can help you find a forecourt close to you.

Why are you cheaper?

We’re unmanned, so the savings we make we pass on to our customers. We endeavour to always deliver the best value by continuously monitoring prices, so you don’t have to.

What payment methods do you accept?

We accept cash, and all major credit and debit card.

How can I earn Club Card points?

If you are a Tesco Clubcard customer, you can scan your Clubcard when filling up to earn points. That means you both save on price and earn Clubcard points!

Can I earn Clubcard points if I use a Fuel Card?

Unfortunately, Clubcard points cannot be earned when customers pay via a Fuel card. Only bank cards and cash enable customers to earn points.

What other services do you provide?

As well as fuel, many of our forecourts are equipped with Jetwash, Car Wash, Air & Vac to keep your car clean and on the move.

What security features are on the forecourts?

We remotely monitor all forecourts 24/7. Pumps are fitted with a Help button that allows customers contact our monitoring station at any stage.

What happens if an emergency occurs?

In the event of an emergency, fuel pumps will be shut down remotely. Our remote monitoring team are on hand to contact emergency services immediately in the case of an event.

How do I contact Certa?

You can mail us on [email protected] or call us on +353 1 592 3909

Where does your fuel come from?

All our fuel is supplied by Circle K

If you’re unmanned does that mean people have lost their jobs?

Absolutely not. Across all Tesco Fuel forecourts staff who worked in the kiosks have moved to new roles in store. And while Certa is fully unmanned, we still have a big team of people working in the background. We employ over 40 people in Drogheda who manage the Certa operation and Certas Retail Europe. We have care taking staff assigned to every site who visit the sites daily to ensure equipment is cleaned and fully sanitized, supplies are replenished, and bins are emptied. In addition, we have a 24/7 remote monitoring team on hand for customers should they need help or get intodifficulties. Certa is owned by DCC, an Irish company that employs over 13,000 across its divisions.

In line with the governments climate action plan, we at Certa Ireland are replacing Petrol E5 with Petrol E10. Moving to E10 will increase the amount of bioethanol in petrol from 5% to 10%. This will mean a higher concentration of plant-based ethanol which will help in reducing our carbon footprint. The change to E10 will also bring Ireland in line with most European countries and most of the UK, where E10 petrol is already the standard petrol that is sold. For more information visit this LINK.

Do you sell HVO?

Yes, at two of our sites we offer HVO at the pump – these are at our Lee Tunnel site in Cork, and Liffey Valley.

We plan to roll HVO out to more locations over the coming months.

To purchase HVO for commercial use, please call us on 0818 550 550.

What vehicles can HVO fuel be used in?

HVO (Hydrotreated Vegetable Oil) is a 100% drop-in replacement fuel for diesel engines. This means that HVO can be used in any diesel car without making any changes to the car or engine.

Lubricants

What if I don’t see my area in counties listed in the quote box?

If you don’t see your County in the list of Counties displayed in the Quote Box it means unfortunately Campus Oil do not deliver to your area.

How do I order home heating oil from the website?

If you don’t see your County in the list of Counties displayed in the Quote Box it means unfortunately Campus Oil do not deliver to your area.

What to know about home heating oil and fuel oils?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Does the home heating oil price quoted include VAT?

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How will I know if the home oil has been delivered?

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Will I be contacted before my heating oil delivery?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

What if I don’t take the quantity of heating oil I order?

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When will my home heating oil delivery be made?

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How secure is my payment for home heating oil?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

How can I pay for my home heating oil?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

How much heating oil do I order?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

What type of heating oil do I use?

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Commercial Fuels

What if I don’t see my area in counties listed in the quote box?

If you don’t see your County in the list of Counties displayed in the Quote Box it means unfortunately Campus Oil do not deliver to your area.

How do I order home heating oil from the website?

If you don’t see your County in the list of Counties displayed in the Quote Box it means unfortunately Campus Oil do not deliver to your area.

What to know about home heating oil and fuel oils?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Does the home heating oil price quoted include VAT?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

How will I know if the home oil has been delivered?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Will I be contacted before my heating oil delivery?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

What if I don’t take the quantity of heating oil I order?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

When will my home heating oil delivery be made?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

How secure is my payment for home heating oil?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

How can I pay for my home heating oil?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

How much heating oil do I order?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

What type of heating oil do I use?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Sustainability

What if I don’t see my area in counties listed in the quote box?

If you don’t see your County in the list of Counties displayed in the Quote Box it means unfortunately Campus Oil do not deliver to your area.

How do I order home heating oil from the website?

If you don’t see your County in the list of Counties displayed in the Quote Box it means unfortunately Campus Oil do not deliver to your area.

What to know about home heating oil and fuel oils?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Does the home heating oil price quoted include VAT?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

How will I know if the home oil has been delivered?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Will I be contacted before my heating oil delivery?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

What if I don’t take the quantity of heating oil I order?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

When will my home heating oil delivery be made?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

How secure is my payment for home heating oil?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

How can I pay for my home heating oil?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

How much heating oil do I order?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

What type of heating oil do I use?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Clonminam Industrial Estate, Portlaoise, Laois, R32 YY26,

Ireland.

0818 550 550
[email protected]

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© Certa Ireland 2023. Place of Registration: Ireland, Registration Number: 118120.

*Certa Ireland is a subsidiary of DCC plc. DCC plc is a leading international sales, marketing and support services group operating in 22 countries, supplying products and services used by millions of people every day. Headquartered in Dublin, the Group operates across three sectors: energy, healthcare and technology, employing over 16,000 people. DCC plc is listed on the London Stock Exchange and is a constituent of the FTSE 100.

Directors: A Graham, D Carty, S Taylor

Just order online or call 0818 550 550.

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Home Heating
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- Commercial Fuels
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- HVO
- Solar
Fuel
News & Media
About Us
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Contact

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